Reference

Terms That Govern Your hd99 Account

These terms set out what you agree to when you open and use your hd99 account — how deposits and withdrawals work, what we expect from you, and what you can expect from us.

Account eligibility appliesJazzCash, Easypaisa, Raast coveredPakistan-region access rulesSubject to local law
hd99 Terms That Govern Your hd99 Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Your Rights

We hold your account data securely and process it only for the purposes described in our privacy notice. You have the right to request a copy of the data we hold, ask us to correct it, or request deletion where permitted by applicable law.

Account Security

Your account is protected with OTP verification at login. If you notice unrecognised activity, contact support immediately and we will lock access while we investigate.

Data Retention

We keep account records for the period required by applicable rules in your region. After closure, data is held only as long as legally necessary, then deleted.

Cookie Use

We use functional and analytics cookies to keep your session active and understand how the site performs. You can adjust cookie preferences from the site footer.

Requesting Changes

To correct your personal details or submit a formal data request, email support from your registered address. We will confirm receipt and respond within a reasonable timeframe.

REACH US DIRECTLY

Contact Us About These Terms

Questions about how these terms apply to your account? Our support team can walk you through any clause, help with a payment query, or escalate a formal complaint. You can reach us through the channels below — pick whichever is fastest for you.

Live Chat Open a chat from your account dashboard at any time. Live agents handle account-specific questions including term clarifications and payment disputes.
Email Support Send a detailed query to our support address from your registered email. We respond to written complaints within the timeframe stated in our fair-use policy.
Help Centre Browse the Help Centre for answers on account rules, payment steps, and eligibility. Available directly from the hd99 site without logging in.

Common Questions About These Terms

The questions below cover what we hear most from account holders. If yours is not here, live chat or email support can give you a direct answer.

Yes. All deposits — whether through JazzCash, Easypaisa, or Raast — are governed by these terms. Payment processing follows the flow of your chosen wallet, and standard account rules apply once funds are credited.

We can update terms, and changes take effect when posted. We aim to notify you via your registered contact for material changes. Continued use of your account after the update counts as acceptance.

Balances in closed accounts are handled under our fair-use policy. If your account was closed in error or you dispute the decision, contact support within 30 days and we will review the case.

Email support from your registered address with a data access request. We will confirm receipt and provide the information we hold in line with applicable rules in your region.

The core terms apply to all accounts, but access to specific features depends on local law and eligible regions. Where local rules affect what is available to you, those restrictions take precedence.

Raise a formal complaint via email to our support address. Include your account details and the specific clause in question. We will acknowledge your complaint and follow our standard resolution process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.